1. Our Commitment to Your Privacy
At Calibre Care SA (referred to as “we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal and sensitive information with the highest level of care and confidentiality.
As a healthcare and NDIS provider, we are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable state-based health records legislation (e.g., the Health Records Act 2001 in Victoria). We also strictly adhere to the rules set out by the NDIS Quality and Safeguards Commission.
2. The Information We Collect
To provide you with high-quality healthcare and disability support services, we need to collect relevant personal and sensitive information.
Personal Information: Your name, date of birth, gender, address, email, phone number, and emergency contact details.
Sensitive & Health Information: Your medical history, diagnoses, medication details, support plans, NDIS participant number, daily progress notes, and reports from other healthcare professionals.
Financial Information: NDIS plan management details, billing addresses, and payment information.
Website Data: When you visit our website, we may automatically collect anonymous information such as your IP address, browser type, and the pages you visit via cookies.
3. How We Collect Your Information
We collect information directly from you wherever possible. This happens when you:
Fill out an intake, enquiry, or contact form on our website.
Speak with our staff over the phone or in person.
Provide us with NDIS or medical documentation.
With your explicit consent, we may also collect information about you from third parties, such as your NDIS Plan Manager, Support Coordinator, family members, or doctors.
4. Why We Collect and Use Your Information
We only collect information that is reasonably necessary to:
Assess your needs and provide safe, effective healthcare and disability support services.
Communicate with you regarding your appointments, services, and billing.
Meet our legal and regulatory compliance obligations under the NDIS Commission.
Process payments and claim funds through the NDIA, plan managers, or private health insurers.
Improve our website functionality and overall customer service.
5. When We Disclose Your Information
We will never sell or rent your personal information. We only disclose your information to third parties under the following circumstances:
With Your Consent: Sharing updates with your family, Support Coordinator, or other healthcare professionals involved in your care.
Service Delivery: To plan managers or the NDIA for payment processing.
Legal Duty of Care: If we believe there is a serious, imminent threat to your health or safety, or the safety of the public.
Required by Law: In response to a subpoena, court order, or a mandatory reporting request from the NDIS Commission or law enforcement.
6. Data Security and Storage
We take security seriously. Your information is stored securely in encrypted electronic systems and/or locked physical filing cabinets. We implement strict access controls so that only authorized staff members who are directly involved in your care can view your files.
While we take every precaution to secure our website and digital systems, no data transmission over the internet can be guaranteed as 100% secure.
7. Accessing and Correcting Your Information
You have a right to request access to the personal and health information we hold about you. You can also ask us to correct or update your information if it is inaccurate or out of date.
To make a request, please contact our Privacy Officer using the details provided below. We will process your request within a reasonable timeframe.
8. Anonymity
Where lawful and practical, you have the option of interacting with us anonymously or using a pseudonym (for example, making a general enquiry on our website). However, we cannot provide direct healthcare or NDIS services to you without verifying your identity.
9. Complaints and Feedback
If you believe we have breached your privacy, or if you have a complaint about how your data has been handled, please let us know immediately. We take all privacy complaints very seriously and will investigate them promptly.
If you are not satisfied with our response, you can lodge a formal complaint with:
The Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au)
The NDIS Quality and Safeguards Commission (www.ndiscommission.gov.au)
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. Any updates will be published directly on this website page.
11. Contact Us
For any questions, requests to access data, or privacy-related complaints, please contact us at:
Business Name: Calibre Care SA
Email: info@calibrecaresa.com.au
Address: 1 Griffiths Dr, Moana SA 5169, Australia
This policy was last updated on: June 19, 2026